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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 36 Join Date: Feb 2008 | Display no. of tickets in on hold folder (similar to the open folder) -
28-02-2008, 03:13 PM
Hi, In the ticket tree, next to the "open" folder, the number of tickets in that folder is displayed in brackets i.e. open (12) I need the same thing for the "on hold" folder, see attached screenshot (we have renamed it "in progress") If i have to modify a template to effect this change, which template would it be? Many thanks Jason |
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(#2)
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| Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK |
28-02-2008, 04:16 PM
The number is only supposed to show tickets pending a reply. Icon Headquarters - Its Elixir - Web2Messenger |
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| display, folder, hold, open, similar, tickets |
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