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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 55 Join Date: Jun 2005 | Distinguish users profil using LoginShare -
28-12-2005, 08:31 PM
I would like to know if it's possible to distinguish users with the LoginShare Features. I know there is the SLA option. But, it need to be set in the Staff section for each user. I would like to automate this using data we have on another hand. We received a lot of tickets and we want to always put all our subscribers tickets on the top the list, even if an older ticket was sent by a non subscriber. Is it possible with v3 ? If so, how ? Thank you for your reply. |
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(#2)
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| Member Posts: 55 Join Date: Jun 2005 |
03-01-2006, 01:14 PM
bump bump bump |
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| distinguish, loginshare, profil |
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