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(#1)
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| New Member Posts: 5 Join Date: Nov 2007 | Do not allow modification of CLOSED ticket -
26-11-2007, 04:28 PM
Hi, How would I block a user from updating a ticket (through the Client Support Centre) that was previously set to closed by our staff? Thanks Bjorn |
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(#2)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
26-11-2007, 06:25 PM
You will have to edit a couple of skin templates to make this happen. Use the if else clause something like if ticketstatus == "Closed" dont display reply button else display reply button Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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| closed, modification, ticket |
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