Does a kayako manual exist?

[scott@accelerat]

Our scheduled tasks seems a little out of whack. And they aren't being run, most notably the pop3/imap fetch. Which makes it difficult to run a help desk. Is there a manual for Kayako? It says "for more information, please refer to the Scheduled Tasks section of the manual" when I try to run the pop3/imap fetcher manually. So I look all over for the manual. Not in the members area. Knowledgebase says this:
http://support.kayako.net/index.php?...kbarticleid=65
"The Users Manual is included in the product package and can also be downloaded from our Downloads Area."

Neither of which is true unless it's really well hidden.

[Neil-UKWSD]

Hi,

You can find the manual here: http://manual.kayako.net/

[scott@accelerat]

Thank you Neil! Exactly what I was looking for. The mythical manual... it does exist!

[scott@accelerat]

The .chm manual is content-less... Thinking that Kayako doesn't want us to see any manuals, I try the pdf version and it works! Not only that, it has the answer I was looking for. Apparently I have to add the http://support.acceleratebiz.com/cro....php?_t=parser cron task. You'd think this vital piece of information would've been in the installation manual included in the tar.gz file...

[Jamie Edwards]

This thread is being bumped as it is a top return in Google for "kayako manual".

The ongoing documentation of all of our products can be reviewed here:
http://forums.kayako.com/f38/

Thanks,