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Ghazanchyan Offline
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Download categories for appropriate user group - 22-05-2008, 06:05 AM

Can I make a download category that could be accessible only for special user group? I want to provide several download items only for VIP users.
   
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22-05-2008, 07:23 AM

No that is not possible however you can create a completely new template group for your VIP users where the content for displayed is exclusive for them.



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22-05-2008, 09:19 AM

http://forums.kayako.com/f52/module-...agement-12793/ might be of interest to you.


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Ghazanchyan Offline
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23-05-2008, 08:18 AM

craigbrass, Yes it's very interesting module, but unfortunately I can not test it as well as it is supported only for 3.10.02 and 3.11.0
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SERM is a module for Kayako Supportsuite 3.10.02 and 3.11.0 that allows you to use enhanced permissions on resources (dl, kb, ts) using group of rights.
And I use 3.20.02
   
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craigbrass Offline
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23-05-2008, 09:21 AM

Try it. I read it worked fine with the latest version. Just backup first just in case.


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