Download as index.php file.

netFusion · **Download as index.php file. -** 16-03-2007, 01:54 AM

I've had a support request in for a few weeks to get a problem fixed with the client area downloads. Mahesh has confirmed it and said it would be fixed right away. Since 3.10.02 has not come out and the fix has not yet materialized, does anyone have a fix for it?

Here's the problem.

I've added a file via the admin interface to the downloads. When I click on the link from within the admin section, the download comes across with the correct file name.

Then I got the client area and click on the download link. All files in the download area come across with the file name of "index.php". It should be as simple as comparing the code in the admin interface to the client interface and finding the difference...

Has anyone else come across this problem and fixed it yet?

ePlanetDesign · 26-03-2007, 07:25 PM

I just downloaded the new version of Kayako from the Kayako Members area and it downloaded as index.php

, hahahahah, had to rename it but it worked fine.

Certainly something they should fix.

**Jamie Edwards** · 26-03-2007, 07:45 PM

Hi there,

I think this is because the link is not a link to a direct file, and the index.php needs to parse before sending the file and telling your browser the filename, MIME type and so on. You may have right-clicked-save-as, in which case you'd have probably got a file called index.php

netFusion · 03-04-2007, 05:24 AM

Quote:

Originally Posted by Jamie Edwards

Hi there,

I think this is because the link is not a link to a direct file, and the index.php needs to parse before sending the file and telling your browser the filename, MIME type and so on. You may have right-clicked-save-as, in which case you'd have probably got a file called index.php

Nope, just plain left-click on the link, and up pops the window that says to save "index.php".... I included screen shots of it in my ticket to support that has been open on this problem for two months now...

The direct link works ok in the staff area, but not in the client area.

**Jamie Edwards** · 03-04-2007, 08:10 AM

Hi there,

This issue seems to only occur for users of IE6 , I have pinged the developers about this.

netFusion · 03-04-2007, 01:51 PM

Quote:

Originally Posted by Jamie Edwards

Hi there,

This issue seems to only occur for users of IE6 , I have pinged the developers about this.

Nope, my screen shots that Ramneek and Mahesh confirmed the problem in, are of me showing this problem in IE7.

**Jamie Edwards** · 03-04-2007, 01:58 PM

Quote:

Originally Posted by netFusion

Nope, my screen shots that Ramneek and Mahesh confirmed the problem in, are of me showing this problem in IE7.

My apologies, I was misinformed about this one.

netFusion · 08-04-2007, 03:35 AM

Mahesh worked on my system yesterday and has fixed this issue. Thanks Jamie for getting him back on it.

**Jamie Edwards** · 08-04-2007, 09:58 AM

Hi netFusion,

Glad you now have it sorted.

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ePlanetDesign Offline Member Posts: 56 Join Date: Oct 2006	26-03-2007, 07:25 PM I just downloaded the new version of Kayako from the Kayako Members area and it downloaded as index.php , hahahahah, had to rename it but it worked fine. Certainly something they should fix.

netFusion Offline Member Posts: 393 Join Date: Sep 2003 Location: My wife calls it the doghouse...	08-04-2007, 03:35 AM Mahesh worked on my system yesterday and has fixed this issue. Thanks Jamie for getting him back on it. netFusion Computer and Network Solutions Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/ Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...