Downloads - Not uploading

[Quinch]

Afternoon everyone

I have a little issue, someone out there has had it or can fix it I'm sure.

When trying to add a file to the 'Downloads' section I get the following ERROR: No File was Uploaded

I have checked the forum and read the related threads, even followed the advise contained within. Alas still have the problem.

First, a little about me .... server.

Running W2k3, IIS6, PHP 4.3.11, MySQL 4.0.22.

Now for some questions ....

• When Attachments in 'Tickets' is set to Database, is this only for attachments in e-mails?
• Where is the folder that downloads are stored in (path) on an IIS installation?
• Is it created by default ?
• Is IURS write permissions enough to be able to upload?

If you require further information let me know and I'll supply it.

Thanks in advanced.

Q

[kaviar]

I'm having teh same problem, and i'm also having problems when users add attachments to tickets. Its could be an issue with uploading files via http.

[atech]

They get uploaded to files/ - sometimes I've had issues allowing I_USR account allowing uploads and have had to use 'Everyone'.

Does your server allow form uploads anywhere else - it could be an issue with the temporary folder within PHP.

[Quinch]

Given 'everyone' modify rights on the PHP Temp folder and the downloads folder, made no difference.

Anyone have any other hints, help ?

[ehoffman]

never, ever got it to work on Win2k3, and Kayako just says it was my damn problem. I switched file storage to database which is NOT what I want. Glad to hear others have this very same issue, and JUST MAYBE they will stop blaming their customers by default and actually look at this issue. (not still pissed over this one issue, lol)

[atech]

Glad to hear others have this very same issue, and JUST MAYBE they will stop blaming their customers by default and actually look at this issue. (not still pissed over this one issue, lol)

Works for me

[Quinch]

I was under the impression that the 'File Directory' vs Database was only for attachments in the e-mails ?

That downloads where in the site structure.

So if atech can have it working ... under windows and 2k3 I assume. Any other hints\suggestion as to where I should look to find the problem?

Cheers

[mharr]

I had similar issues on our W2K3 install. Support suggested that security settings on the cache and files directories were incorrect. They say they have to be Archive directories as well.
In the end I got this working by giving the IIS_ and the Internet Guest account full rights on the wwwroot directory and sub directories. Not sure this is the right thing to do, but since this system is for internal use it is no big deal.
This solved the problems of ticket attachments not downloading and Quick Inserts not working.

It would be good if they would publish something that had the correct file permissions for a windows environment and not just answer in Linix terms all the time.

Mark.

[Quinch]

Mine is internal too, I will try doing that .... then work my way backwards screwing things down and see what squeals.

Thanks

Shaun

[anewman]

What Kayako isn't telling you or can't figure out. Proceed at your own risk, but it works for me on Win2k3 running PHP4 and Kayako 3.00.90

Step by step (as far as I know):
1) Create a folder somewhere on your drive that will be used exclusively as a *temporary* point for uploaded files. For this guide I'll use c:\php4\uploadtemp. Change the security on this folder to allow Modify, Read & Execute, List, Read, Write for the "Internet Guest Account" (IUSR_YOURSERVERHOSTNAME). Full control will not be needed. You can play with the read & execute/etc for security's sake if you care to.

2) Change the permissions on your (kayako web root)\files and (kayako web root)\cache folder to match the permissions set in step 1.

3) Open your php.ini file, you should have something like the stuff below.

; Whether to allow HTTP file uploads.
file_uploads = On

; Temporary directory for HTTP uploaded files (will use system default if not
; specified).
upload_tmp_dir = "c:\php4\uploadtemp"

; Maximum allowed size for uploaded files.
upload_max_filesize = 50M

4) This may not be needed but I found that php doesn't always reload the php.ini unless you restart IIS, so I did that. Attachments outbound from the webpage work fine now (php.ini limit is 50MB, but actually lower due to mail server restrictions).

NOTE: The system default temporary directory for windows 2k3 is usually per-user profile but may also be trying to use c:\windows\temp when running as IUSR_HOSTNAME. The permissions on that folder are per-microsoft and I chose to create the separate folder just to isolate the two. You could probably use c:\windows\temp if you change the permissions there accordingly and skip modifying php.ini, but I can't recommend that.