Downloads are in wrong file format

[cormac]

Hi

I've installed esupport and everything is running fine except sometimes when I go to download files they download as .zip files instead of the correct format, this only seems to happen in Internet Explorer.

I could live with the problem except that included in the zip file are a load of the esupport .php files

Soes anyone know what might be causing this?

Thanks

[Jamie Edwards]

Hi Cormac,

Which SupportSuite version are you running, and how are you downloading the files (are you clicking "Download" or right-clicking and "Save Target As..")?

[cormac]

Hi Jamie

I discovered what was causing the issue - the file extension, for some reason IE (7) has problems with the .pptx extension and would download the file (bundled with a load of eSupport .php files) as a .zip. I re-saved the documents as .ppt and they download fine now.

I'm not sure what version of esupport I'm running. The most recent I think, I only purchased it a week or two ago.

Thanks for your quick response.