From: drop down field at Post Reply

Success · **From: drop down field at Post Reply -** 20-05-2009, 04:31 PM

At ticket view, when I click on post reply, I see multiple email addresses in the From: drop down fields.

Where are there multiple email addresses? Where do I edit them?

**Sukhpreet Kaur** · 09:56 AM

When you reply a ticket from Staff CP, in 'from' address you view different email addresses. The email addresses include email queue email address, staff email address and default return email address.

pnadhani · 03:40 AM

Is there a way to configure which emails appear in the drop-down? What if we do not want the user's individual email to be shown here?

vinny · 30-09-2009, 03:13 AM

I'm having the same problem. Is there a away to only assign 1 email???

**Jamie Edwards** · 30-09-2009, 09:20 AM

No, there isn't I am afraid

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Success Offline Member Posts: 45 Join Date: Dec 2005	From: drop down field at Post Reply - 20-05-2009, 04:31 PM At ticket view, when I click on post reply, I see multiple email addresses in the From: drop down fields. Where are there multiple email addresses? Where do I edit them?

Sukhpreet Kaur Offline Staff Posts: 32 Join Date: May 2009 Location: India	21-05-2009, 09:34 AM When you reply a ticket from Staff CP, in 'from' address you view different email addresses. The email addresses include email queue email address, staff email address and default return email address. Last edited by Sukhpreet Kaur; 21-05-2009 at 09:56 AM. Reason: Font size

pnadhani Offline New Member Posts: 5 Join Date: Jun 2009	Question - 24-06-2009, 03:40 AM Is there a way to configure which emails appear in the drop-down? What if we do not want the user's individual email to be shown here? Last edited by pnadhani; 24-06-2009 at 03:40 AM.

vinny Offline Member Posts: 44 Join Date: Nov 2006	30-09-2009, 03:13 AM I'm having the same problem. Is there a away to only assign 1 email??? -Vinny ------------------------------------------- Linux 2.6.9, Apache 2.2.3, MySQL 5.0.45, PHP 5.2.6 eSupport 3.60.04-stable (Owned, Brand Free) Zend 3.2.2, Mail Parser: POP3 w/ Cron Joomla 1.5.16 (LoginShare only)

Jamie Edwards Offline Operations Manager Posts: 7,676 Join Date: Jan 2006 Location: England, UK	30-09-2009, 09:20 AM No, there isn't I am afraid Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.