Dropdown Menus Fail after Mac OSX Leopard Upgarde

brooky · **Dropdown Menus Fail after Mac OSX Leopard Upgarde -** 05-11-2007, 09:54 AM

I upgraded my iMac to Leopard. Since doing this drop dowm menus in Kayako eSupport don't work. I have to use the up and down arrow keys to select the value I want in Firefox.

It's not really a Kayako bug. Just wondered if anyone else had this issue?

vidmaster99 · 05-11-2007, 07:22 PM

Broken for us as well. Works in Safari, so this maybe a Firefox bug under Leopard. Tried with most recent Firefox 2.0.0.9 build.

brooky · 06-11-2007, 09:12 AM

Yes. I'm on 2.0.0.9 also. TBH I've found the recent Firefox releases buggy and quite frequently crashes. I think the drp down menus are JavaScript generated so they *may* be being blocked some how or something. I'll post back if I resolve it.

dalepw · 08-11-2007, 06:20 AM

Issue here as well, if anybody has a solution, it would be most welcome. In the mean time, Opera browser works fine. Also arrow keys seem to work some of the time.

**Jamie Edwards** · 08-11-2007, 09:23 AM

Hi there,

I am sorry to hear you're having problems since the upgrade. Has one of you submitted a support ticket about this?

brooky · 12-11-2007, 10:57 AM

My support period has expired I think. :-/

**Digital Mayhem** · 12-11-2007, 12:39 PM

I just got a iMac lastweek didn't come with Leopard Pre-Installed but included the disc so upgraded it... I just tried the drop down menu's in SupportSuite both in Firefox and Safari and work perfectly fine.... So I am unable to duplicate this issue...

brooky · 12-11-2007, 12:47 PM

The funny thing is that it's not just Kayako. Other sites have this issue too. I'll try and found some pattern.

I don't think it is a Kayako bug just issues with Firefox or Leopard.

**Jamie Edwards** · 12-11-2007, 01:24 PM

I don't think it would be the first time that people have experienced issues with JavaScript following a MAC OS upgrade.

**Jamie Edwards** · 15-11-2007, 03:24 PM

If you are experiencing this problem on a number of sites, you may wish to try this immediate fix: http://www.iammike.org/index.php?sub...cat=2&loc=main - the drop downs problem is a known issue with FireFox.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
I need to sort my Dropdown Menus alphabetically	rudier	SupportSuite, eSupport and LiveResponse	8	10-08-2007 09:55 AM
What's your experience with changing the order of dropdown menus once in use?	richm	SupportSuite, eSupport and LiveResponse	3	11-07-2007 10:54 PM

brooky Offline Member Posts: 42 Join Date: Dec 2005	Dropdown Menus Fail after Mac OSX Leopard Upgarde - 05-11-2007, 09:54 AM I upgraded my iMac to Leopard. Since doing this drop dowm menus in Kayako eSupport don't work. I have to use the up and down arrow keys to select the value I want in Firefox. It's not really a Kayako bug. Just wondered if anyone else had this issue?

vidmaster99 Offline New Member Posts: 3 Join Date: Sep 2007	05-11-2007, 07:22 PM Broken for us as well. Works in Safari, so this maybe a Firefox bug under Leopard. Tried with most recent Firefox 2.0.0.9 build.

brooky Offline Member Posts: 42 Join Date: Dec 2005	06-11-2007, 09:12 AM Yes. I'm on 2.0.0.9 also. TBH I've found the recent Firefox releases buggy and quite frequently crashes. I think the drp down menus are JavaScript generated so they may be being blocked some how or something. I'll post back if I resolve it.

dalepw Offline New Member Posts: 1 Join Date: Oct 2007	08-11-2007, 06:20 AM Issue here as well, if anybody has a solution, it would be most welcome. In the mean time, Opera browser works fine. Also arrow keys seem to work some of the time.

brooky Offline Member Posts: 42 Join Date: Dec 2005	12-11-2007, 10:57 AM My support period has expired I think. :-/

brooky Offline Member Posts: 42 Join Date: Dec 2005	12-11-2007, 12:47 PM The funny thing is that it's not just Kayako. Other sites have this issue too. I'll try and found some pattern. I don't think it is a Kayako bug just issues with Firefox or Leopard.