Due date - Kayako

essolinux · **Due date -** 21-07-2008, 05:44 PM

I create a ticket and remove the due date, so it does not show one.
One of our staff replies to the ticket, the due date gets automatically populated.
Is there a way to not have it do that, when we blank out the due date on the original ticket creation, to have it stay that way on all replies, unless we change it manually?

Thanks.

supportskins · 21-07-2008, 06:40 PM

I do not think this is currently possible.

essolinux · 21-07-2008, 06:44 PM

Thanks anyway.

supportskins · 21-07-2008, 06:44 PM

No problem

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essolinux Offline Member Posts: 59 Join Date: Jun 2008 Location: USA-PA	Due date - 21-07-2008, 05:44 PM I create a ticket and remove the due date, so it does not show one. One of our staff replies to the ticket, the due date gets automatically populated. Is there a way to not have it do that, when we blank out the due date on the original ticket creation, to have it stay that way on all replies, unless we change it manually? Thanks.

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	21-07-2008, 06:40 PM I do not think this is currently possible. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

essolinux Offline Member Posts: 59 Join Date: Jun 2008 Location: USA-PA	21-07-2008, 06:44 PM Thanks anyway.

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	21-07-2008, 06:44 PM No problem Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/