Dump custom field data into ticket post at ticket creation

AndyW

Looking for pointers to do following,

Client makes ticket with custom fields. The the first post of the ticket created contains the custom field data + clients remarks.

This is done quite by Cerbersus, not Kayako as yet. Any leads to which files contain the code of 'Create ticket' welcome.

Hermelin · 03-03-2007, 10:32 PM

Now that custom fields work properly I have put away my javascript workaround to add that custom fields in the message (I have a saved version somewhere though). The template is submitticket and beware that kayako names fields randomly (including starting with a number) which makes javascript tricky.

Anne

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Hermelin Offline Member Posts: 42 Join Date: Nov 2006 Location: Germany	03-03-2007, 10:32 PM Now that custom fields work properly I have put away my javascript workaround to add that custom fields in the message (I have a saved version somewhere though). The template is submitticket and beware that kayako names fields randomly (including starting with a number) which makes javascript tricky. Anne Using e-support 3.20.02 for internal support