Duplicate Attachments when using "New Ticket" - Kayako

mcjack · **Duplicate Attachments when using "New Ticket" -** 14-07-2006, 11:37 AM

Hi Community,

we are using 3.00.90 and also had the problem that when "replying" to a ticket, attachments would not reach the customer.

We then applied following help :
http://bugs.kayako.net/?do=details&id=1460
http://forums.kayako.com/showthread.php?t=7790

Now I have following problem:
By applying the change mentioned in the links above, now when clicking "New Ticket" and addiny any attachment, the attachemnt is sent twice (duplicate) to the receiver.

You cannot see this in the Staff CP but the email generated does have a duplicate attachment. So when adding 1 the receiver get 2, or when adding 3 attachments the receiver get 6.

We are using CentOS 4 (with all recent updates).

I guess something else has to be fixed in the php scripts of Kayako , but I do not know how to do that. Any help for me?

Cheers,

Marvin

mcjack · 28-07-2006, 08:52 AM

Bump.

We have Ticket #NEG-783925 opened. But no reply since 19.07.2006.

danx · 10-08-2006, 08:28 PM

we have the same problem, all attachements are sent twice.

Regards,
Daniel

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mcjack Offline New Member Posts: 10 Join Date: Dec 2005	28-07-2006, 08:52 AM Bump. We have Ticket #NEG-783925 opened. But no reply since 19.07.2006.

danx Offline New Member Posts: 12 Join Date: Jun 2006	10-08-2006, 08:28 PM we have the same problem, all attachements are sent twice. Regards, Daniel