Duplicate E-mails / Tickets

dankline7 · **Duplicate E-mails / Tickets -** 08-04-2007, 01:38 AM

Hey,

I am using WGET and a scheduled task to fetch mail every 5 min. I am getting the same ticket 2 times.

Any ideas why I get duplicate tickets. I have flood control set on the default settings.

Dan

**Jamie Edwards** · 08-04-2007, 01:40 AM

Hi dankline7,

What are you polling? A POP3 box or an IMAP account?

dankline7 · 08-04-2007, 02:36 AM

**Jamie Edwards** · 08-04-2007, 11:03 AM

Hi there,

Could you please submit a support ticket about this - I haven't heard of this issue before so I am afraid I am not in the best position to help you troubleshoot it.

Thanks,

stevenb · 08-04-2007, 11:34 AM

One thing to try would be to make sure that when it polls - it's not leaving a copy of the message on the server?

dankline7 · 08-04-2007, 02:41 PM

I have opended a support ticket.

Do you know how to verify that the mail cron is configured to delete the mail from the server?

Could this be a sluggish mail server problem or is the cron job not running log enough to detete the mail before it disconnects?

**Jamie Edwards** · 08-04-2007, 03:04 PM

HI Dankline,

The cron job is pretty much an instantaneous thing - all it has to do is load a small PHP file, and the PHP scripts continue to work.

It could be that you have a very slow server (to execute the PHP or indeed the mail box actions), or as a result of a slow running server your PHP execution time maxes out because of the time taken to process (this is a PHP configuration setting on your server), and before the messages can be deleted.

But it seems unlikely that a server would take more than 10 minutes to perform the actions, (even if your cron is set to run every 5 minutes, SupportSuite will only execute POP3/IMAP Fetching every 10).

The support team or a developer should be able to advise you better in your ticket.

dankline7 · 08-04-2007, 05:01 PM

Jamie,

It is a dedicated server and not a shared server so it is not a power problem. The server is very fast.

Are you saying that I should not fetch mail with my WGET program more often than every 10 min as this is the fastest that will work anyway with the Support suite? I have been running at 5 but moved to 7 in my troubleshooting.

One addition, I don't seem to have this problem with the othere-mail boxes that I am fetching for at the same time. So it seems that it might be a mail server problem. Not sure how to get around this.

Dan

**Jamie Edwards** · 08-04-2007, 05:51 PM

Hi Dan,

No - you can run the wget as often as you like, all that would happen is SupportSuite checks to see if it has been run less than 10 minutes ago, if it has, it doesn't do anything.

Running it every 5 minutes is a good idea, to make sure you don' t get the "wrong side" of the 10 minutes SupportSuite is running, as it might not necessarily be synced with the 10 minutes that your cron is running.

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dankline7 Offline New Member Posts: 4 Join Date: Apr 2007	Duplicate E-mails / Tickets - 08-04-2007, 01:38 AM Hey, I am using WGET and a scheduled task to fetch mail every 5 min. I am getting the same ticket 2 times. Any ideas why I get duplicate tickets. I have flood control set on the default settings. Dan

dankline7 Offline New Member Posts: 4 Join Date: Apr 2007	08-04-2007, 02:36 AM Pop3

stevenb Offline New Member Posts: 5 Join Date: Apr 2007	08-04-2007, 11:34 AM One thing to try would be to make sure that when it polls - it's not leaving a copy of the message on the server?

dankline7 Offline New Member Posts: 4 Join Date: Apr 2007	08-04-2007, 02:41 PM I have opended a support ticket. Do you know how to verify that the mail cron is configured to delete the mail from the server? Could this be a sluggish mail server problem or is the cron job not running log enough to detete the mail before it disconnects?