E-mail fetching not working

lvl10websites · **E-mail fetching not working -** 07-07-2006, 03:27 PM

Hello,

When i run "cron/index.php?_t=parser"
The e-mail fetching works fine as it is supposed to be.

How do i automate this feature?

On the "admin/index.php?_m=core&_a=managetasks" page i enabled the POP3/IMAP fetching service.
I also configured the mailparsing.

But none of this seems to make esupport fetch its e-mail automaticly.

temak82 · 07-07-2006, 03:40 PM

You probably have to setup a cron to run those files every 5 minutes for instance.

lvl10websites · 07-07-2006, 03:44 PM

so thats not done automaticly?
that would be strange because its talks about "fetch pop3/imap every 10min" (enabled)

temak82 · 07-07-2006, 03:52 PM

Ah, not sure then honestly. I've only gotten this product and still awaiting for them to fix my domain as I registered the wrong one.

However, from my experience, with both Cerberus and SupportTrio, you have to manually put in the cron. I would suggest doing that. It won't hurt anything and more likely than not it'll fix the issue.

lvl10websites · 07-07-2006, 03:58 PM

okey, i think ill then add it manualy... strange tough...

but that leaves me wondering about the other autmated tasks?
then WHAT does work?

AKL-MFCU · **the 10 min auto job -** 08-07-2006, 03:35 PM

the 10 min one works, except most people don't want 10 minutes. So you have to set up a cron job to get it for you "manually" but at the rate you want.

lvl10websites · 09-07-2006, 04:27 AM

Where do i found all the CRON execute URL?
I picked the one for the Fetching from this forum, but there are also other commands/urls (you name it) right?

christinasc · 09-07-2006, 10:02 PM

Quote:

Originally Posted by AKL-MFCU

the 10 min one works, except most people don't want 10 minutes. So you have to set up a cron job to get it for you "manually" but at the rate you want.

So are you saying that it will fetch automatically every 10 minutes without a cron job?

If it means that I don't have to setup a cron job to get this work, I'll can wait 10 minutes to get email tickets, that's ok.

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lvl10websites Offline New Member Posts: 4 Join Date: Jul 2006	E-mail fetching not working - 07-07-2006, 03:27 PM Hello, When i run "cron/index.php?_t=parser" The e-mail fetching works fine as it is supposed to be. How do i automate this feature? On the "admin/index.php?_m=core&_a=managetasks" page i enabled the POP3/IMAP fetching service. I also configured the mailparsing. But none of this seems to make esupport fetch its e-mail automaticly.

temak82 Offline New Member Posts: 9 Join Date: Jul 2006	07-07-2006, 03:40 PM You probably have to setup a cron to run those files every 5 minutes for instance.

lvl10websites Offline New Member Posts: 4 Join Date: Jul 2006	07-07-2006, 03:44 PM so thats not done automaticly? that would be strange because its talks about "fetch pop3/imap every 10min" (enabled)

temak82 Offline New Member Posts: 9 Join Date: Jul 2006	07-07-2006, 03:52 PM Ah, not sure then honestly. I've only gotten this product and still awaiting for them to fix my domain as I registered the wrong one. However, from my experience, with both Cerberus and SupportTrio, you have to manually put in the cron. I would suggest doing that. It won't hurt anything and more likely than not it'll fix the issue.

lvl10websites Offline New Member Posts: 4 Join Date: Jul 2006	07-07-2006, 03:58 PM okey, i think ill then add it manualy... strange tough... but that leaves me wondering about the other autmated tasks? then WHAT does work?

AKL-MFCU Offline Member Posts: 146 Join Date: Feb 2006 Location: Lakeland, Florida - USA	the 10 min auto job - 08-07-2006, 03:35 PM the 10 min one works, except most people don't want 10 minutes. So you have to set up a cron job to get it for you "manually" but at the rate you want.

lvl10websites Offline New Member Posts: 4 Join Date: Jul 2006	09-07-2006, 04:27 AM Where do i found all the CRON execute URL? I picked the one for the Fetching from this forum, but there are also other commands/urls (you name it) right?