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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 16 Join Date: Mar 2008 | "E-mail Forwarding" tickets cannot be downloaded -
07-04-2008, 05:36 AM
I think this is somehow a bug in kayako or maybe kayako cannot identify the e-mail to be downloaded. I have sales@abc.com (POP Account) and sales@abc.co.jp (Email forwarder to sales@abc.com) Whenever I send an email to sales@abc.co.jp, I can see the e-mail inside sales@abc.com webmail, but it cannot be downloaded as ticket inside kayako. Is there a solution, or I should have separate mailbox for sales@abc.co.jp? |
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(#2)
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| Senior Member  Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India |
07-04-2008, 10:02 AM
Have you added sales@abc.co.jp as an email queue under: Admin CP > Mail Parser > Insert Email Queue Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| downloaded, forwarding, tickets |
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