E-mail Not Working

Shawn · **E-mail Not Working -** 10-02-2006, 08:09 PM

ok here we go.
I currently am running windows 2000 server, IIS 5, Mysql 5, and php 4.4.2
Zend 2.6.2

here is my problem. When a ticket is updated, changed, closed, no one gets an e-mail. I am using imap. it does show up in http://www.milestonemortgage.com/support/phpinfo.php
I try to go to the parser and i get this ----->

Total Messages in Inbox: 0
Total Messages in Inbox: 0
0 Total Messages
Rejected Messages: 0
Accepted Messages: 0

To me this looks good
ok so now if a user fills out a support ticket the ticket is created and sends my self the admin a ticket
looks like this.

Shawn Acker,
Your ticket has been received, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, Please make sure the Ticket ID remains in the subject at all times.

Ticket ID: NWN-886368
Subject: testy
Department: Computer Support
Priority: Low
Status: Open

You can check the status or reply to this ticket online at: http://www.milestonemortgage.com/support/

Please do let us know if we can assist you any further,

Milestone Mortgage Corp

They also receive an e-mail that looks like this

Shawn Acker,
Your ticket has been received, one of the staff members will review it and =eply accordingly. Listed below are details of this ticket, Please make sur= the Ticket ID remains in the subject at all times.

Ticket ID: NWN-886368
Subject: testy
Department: Computer Support
Priority: Low
Status: Open

You can check the status or reply to this ticket online at: http://www.milestonemortgage.com/support/

Please=do let us know if we can assist you any further,

Milestone Mortgage Corp

This is where e-mail seems to cease?
If any changes update or status change takes place none gets any e-mail leeting them know. or myself. I have checked the parser pn the email que it looks like this.

Registration Required? no
Enable New Issue Autoresponder? yes
Enable New Reply Autoresponder? yes

Can someone help me or am i out of luck?
Any help Appreciated...........

Im also filling out a support ticket will keep everyone informed of what i find out.

internut33 · 10-02-2006, 09:17 PM

Shawn, i think you'll find your answer in staff control panel --> tickets --> alerts. You can select what alerts you want to receive. status change, replies, etc.

Shawn · 10-02-2006, 10:02 PM

This has solved my problem thankyou for the response. I appreciate it more than you know.

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internut33 Offline Member Posts: 231 Join Date: Apr 2004	10-02-2006, 09:17 PM Shawn, i think you'll find your answer in staff control panel --> tickets --> alerts. You can select what alerts you want to receive. status change, replies, etc. -------------------------------------------- Love me an eSupport --------------------------------------------

Shawn Offline New Member Posts: 13 Join Date: Jan 2006	10-02-2006, 10:02 PM This has solved my problem thankyou for the response. I appreciate it more than you know. No trees were harmed in the submission of this email, but a bunch of electrons were terribly Inconvenienced.