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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting | E-mail notification of NOTES (alerts) not working in 3.30.01? -
23-08-2008, 01:34 PM
A staff created a new note, to me, I never got the e-mail. This worked fine in 3.20 STABLE. Nothing was changed in our alert configuration in 3.30 STABLE but now alert notifications are not working. |
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(#2)
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| Operations Manager  Posts: 5,445 Join Date: Jan 2006 Location: United Kingdom |
23-08-2008, 02:21 PM
Neal, This is working in 3.30.01 here, both for public and private notes. What is your alert rule configuration? -------------------------------------------------------------------
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