E-Mail-"From" and SMTP Settings

mucullus · **E-Mail-"From" and SMTP Settings -** 01-06-2007, 02:30 PM

Hello,

I am just test driving esupport and have two problems:

1.

When I open a new ticket in the staff cp I can choose between different "From" options. I choose the format "Company Name [Mail Queue] <queue@company.com>", however the mail arrives with my own name and an empty email address in the from field.

2.

I can't get esupport working with my SPF records and my Domainkeys implementation. I guess this may be related with some SMTP setting and also with my problem described under 1.

Thanks for any advice!

supportskins · 01-06-2007, 02:49 PM

The issue can be with incorrect software and PHP settings. You will need someone to look into the issue.

fabian · 04-07-2007, 04:41 PM

got the same issue with the from email but the rest is working fine. Any clues please ?

Thanks,
Fabian

supportskins · 04-07-2007, 11:30 PM

Create a support ticket with Kayako Support. They will help you track the issue.

Siora · 04-07-2007, 11:55 PM

I think this was a bug that was resolved in the CVS.

supportskins · 04-07-2007, 11:57 PM

Quote:

Originally Posted by Siora

I think this was a bug that was resolved in the CVS.

Ah, thats correct. I completely forgot.

fabian · 05-07-2007, 08:14 AM

Thanks guys. I will install it from CVS today and let you know.

fabian · 05-07-2007, 08:32 AM

Thanks again for your help. All sorted now.

supportskins · 05-07-2007, 01:43 PM

Glad to know the issue is resolved

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supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	01-06-2007, 02:49 PM The issue can be with incorrect software and PHP settings. You will need someone to look into the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

fabian Offline New Member Posts: 3 Join Date: Jul 2007 Location: Malta	04-07-2007, 04:41 PM got the same issue with the from email but the rest is working fine. Any clues please ? Thanks, Fabian

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	04-07-2007, 11:30 PM Create a support ticket with Kayako Support. They will help you track the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	04-07-2007, 11:55 PM I think this was a bug that was resolved in the CVS. Siora Solutions Inc. www.sioraIT.com

fabian Offline New Member Posts: 3 Join Date: Jul 2007 Location: Malta	05-07-2007, 08:14 AM Thanks guys. I will install it from CVS today and let you know.

fabian Offline New Member Posts: 3 Join Date: Jul 2007 Location: Malta	05-07-2007, 08:32 AM Thanks again for your help. All sorted now.

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	05-07-2007, 01:43 PM Glad to know the issue is resolved Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/