Easy Ticket View

WanamakerMedia · **Easy Ticket View -** 26-06-2007, 12:14 PM

I would like to setup my eSupport system so that the user who submitted a ticket can easily view the ticket by typing in their ticket number and clicking "GO" instead of logging in. Now, I can create the form where they can type in their ticket number ... but where would I point it to?

supportskins · 26-06-2007, 03:27 PM

I do not think this is possible at the moment. You can file in a feature request for the same. As of now clients will have to login to view their ticket status. Allowing clients to view tickets just by TicketID can prove to be a security issue. I am not sure if Kayako will consider this request.

WanamakerMedia · 26-06-2007, 03:37 PM

Then how hard would it be to create a LoginShare plugin? I have created a custom account script for my users and if I can share the login information between the two, they I have no use for the aforementioned script ...

supportskins · 26-06-2007, 06:15 PM

It is not that difficult to create a LoginShare plugin provided you are comfortable working around with PHP + MySQL.

WanamakerMedia · 26-06-2007, 06:16 PM

What are the basics? I have no issue with PHP and MySQL

WanamakerMedia · 28-06-2007, 08:56 PM

Any ideas? I would teach myself the structure ... but all of the current LoginShare files are encoded!

supportskins · 28-06-2007, 10:23 PM

Create a ticket with Kayako support requesting the unencoded files for LoginShare. They will provide it to you.

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WanamakerMedia Offline New Member Posts: 4 Join Date: Jun 2007	Easy Ticket View - 26-06-2007, 12:14 PM I would like to setup my eSupport system so that the user who submitted a ticket can easily view the ticket by typing in their ticket number and clicking "GO" instead of logging in. Now, I can create the form where they can type in their ticket number ... but where would I point it to?

WanamakerMedia Offline New Member Posts: 4 Join Date: Jun 2007	26-06-2007, 03:37 PM Then how hard would it be to create a LoginShare plugin? I have created a custom account script for my users and if I can share the login information between the two, they I have no use for the aforementioned script ...

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	26-06-2007, 06:15 PM It is not that difficult to create a LoginShare plugin provided you are comfortable working around with PHP + MySQL. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

WanamakerMedia Offline New Member Posts: 4 Join Date: Jun 2007	26-06-2007, 06:16 PM What are the basics? I have no issue with PHP and MySQL

WanamakerMedia Offline New Member Posts: 4 Join Date: Jun 2007	28-06-2007, 08:56 PM Any ideas? I would teach myself the structure ... but all of the current LoginShare files are encoded!

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	28-06-2007, 10:23 PM Create a ticket with Kayako support requesting the unencoded files for LoginShare. They will provide it to you. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/