Eat your own dogfood?

NC Software · **Eat your own dogfood? -** 13-06-2007, 06:17 PM

Why doesn't Kayako use the latest stable release? Would you expect a new release to first appear on their support site? You know when things are coming out in vBulletin land as they first use it on their site before it is released to the public.

http://support.kayako.com/

Sheep · 07:22 PM

IT rule: "when something works and you don't need anything else, dont change anything!"
It's not because they're releasing new features that THEY need em. It's all for the customer... so why do they need "more" when "enougth" is enougth?

NC Software · 13-06-2007, 07:26 PM

IT DEVELOPER RULE: Use your production software to prove you trust your own product

Sheep · 13-06-2007, 07:50 PM

Aren't demo sites hosted on latest versions? So they trust it.

craigbrass · 13-06-2007, 09:10 PM

Totally agree with this. Kayako should be using the latest release (maybe even CVS) to prove they are confident about their production-worthyness of the software. Many software companies do it.

**Jamie Edwards** · 13-06-2007, 11:07 PM

We have testing areas where CVS versions are tested frequently - it is not sensible to test fixes and patches on a live support desk. This does not show a lacking in confidence, it is a sensible approach; developers can make mistakes just like any other person.

The CVS versions are not all production worthy - it is not suggested they are.

The only reason we are lagging behind in installing the latest STABLE version is simply down to time - the developers are busy developing.

craigbrass · 14-06-2007, 08:15 AM

Ah, gotcha. Didn't realise it was the developers that did the upgrades.

NC Software · 14-06-2007, 08:28 PM

Quote:

The only reason we are lagging behind in installing the latest STABLE version is simply down to time - the developers are busy developing.

I would expect this would be the FIRST site to get updated by a new build, not the last! If you are not using your latest brew, you won't ever discover problems BEFORE your paying customer.

supportskins · 15-06-2007, 12:30 AM

Unless specifically asked to upgrade; Kayako themselves "do not" insist their clients on using the CVS builds for live support.

NC Software · 15-06-2007, 02:40 AM

I don't think this thread is in regards to K using a CVS build, simply the production/stable build. As their support suite is stock, the time to upgrade it would be under 5 minutes. I hope Kayako will set a better example in the future and show their confidence in their production builds.

KPotter · 25-06-2007, 10:30 AM

Speaking of stable...

We've been told for two months now to expect a STABLE release "soon". Can you please clarify your definition of "soon"?

craigbrass · 25-06-2007, 11:06 AM

Kayako do not specify dates as customers get annoyed if dates are made and they find they are not able to make the date. It is simply "it will be ready when it is ready".

**Jamie Edwards** · 25-06-2007, 11:48 AM

Quote:

Originally Posted by KPotter

Speaking of stable...

We've been told for two months now to expect a STABLE release "soon". Can you please clarify your definition of "soon"?

We are currently crunching through a number of bugs in SupportSuite - once these are cleared the new STABLE will be released.

NC Software · 25-06-2007, 12:47 PM

Yeah, and it's been shocking that a XSS vulnerability was found and yet there is not sense of urgency to provide us with a secure SupportSuite!

**Jamie Edwards** · 25-06-2007, 01:13 PM

Neal,

Which XSS vulnerability are you referring to that is yet to be fixed?

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NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	Eat your own dogfood? - 13-06-2007, 06:17 PM Why doesn't Kayako use the latest stable release? Would you expect a new release to first appear on their support site? You know when things are coming out in vBulletin land as they first use it on their site before it is released to the public. http://support.kayako.com/ Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

Sheep Offline Member Posts: 350 Join Date: Feb 2007 Location: Lyon, France	13-06-2007, 07:14 PM IT rule: "when something works and you don't need anything else, dont change anything!" It's not because they're releasing new features that THEY need em. It's all for the customer... so why do they need "more" when "enougth" is enougth? Antoine "Sheep" BERMON -- Lurking around there -- Last edited by Sheep; 13-06-2007 at 07:22 PM.

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	13-06-2007, 07:26 PM IT DEVELOPER RULE: Use your production software to prove you trust your own product Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

Sheep Offline Member Posts: 350 Join Date: Feb 2007 Location: Lyon, France	13-06-2007, 07:50 PM Aren't demo sites hosted on latest versions? So they trust it. Antoine "Sheep" BERMON -- Lurking around there --

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	13-06-2007, 09:10 PM Totally agree with this. Kayako should be using the latest release (maybe even CVS) to prove they are confident about their production-worthyness of the software. Many software companies do it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	14-06-2007, 08:15 AM Ah, gotcha. Didn't realise it was the developers that did the upgrades. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	15-06-2007, 12:30 AM Unless specifically asked to upgrade; Kayako themselves "do not" insist their clients on using the CVS builds for live support. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	15-06-2007, 02:40 AM I don't think this thread is in regards to K using a CVS build, simply the production/stable build. As their support suite is stock, the time to upgrade it would be under 5 minutes. I hope Kayako will set a better example in the future and show their confidence in their production builds. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

KPotter Offline Member Posts: 64 Join Date: Dec 2003 Location: Basel, Switzerland	25-06-2007, 10:30 AM Speaking of stable... We've been told for two months now to expect a STABLE release "soon". Can you please clarify your definition of "soon"?

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	25-06-2007, 11:06 AM Kayako do not specify dates as customers get annoyed if dates are made and they find they are not able to make the date. It is simply "it will be ready when it is ready". Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	25-06-2007, 12:47 PM Yeah, and it's been shocking that a XSS vulnerability was found and yet there is not sense of urgency to provide us with a secure SupportSuite! Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE