Editing Email Response Footers

[warrisr]

I have been trying to find documentation for editing the templates, but there does not seem to be much available.

I only want to make one small change; I would like to remove the "Ticket Details" footer that is appended to every outgoing email message. Is there a simple way to do that?

Ron

[Mahesh Slaria]

Hi,

Originally Posted by warrisr

I have been trying to find documentation for editing the templates, but there does not seem to be much available.

I only want to make one small change; I would like to remove the "Ticket Details" footer that is appended to every outgoing email message. Is there a simple way to do that?

Ron

To do above you have to delete following entries form all the email_* templates:

<{$language[ticketdetails]}>
<{$language[articketid]}><{$ticket[fticketid]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}>

You can edit your email_* templates from Admin Cp -> Templates -> Manage Templates -> Tickets.
After changing templates you have to clear cache folder for the working of modified templates.

Let us know if there is anything else.

Thanks.

Regards,

[warrisr]

I did try removing these lines yesterday, but it did not effect anything. The part I missed was clearing the cache folder.

I have been through all the menu options and don't see that anywhere. How do I go about clearing the cache?

Ron

[warrisr]

Found out how to clear the cache. The clear cache link is actually on the Home tab of the Members Option page under Other Options. Kind of an odd place for it, but I am sure there is some technical reason for it.

Ron

[sabrina]

Originally Posted by warrisr

Found out how to clear the cache. The clear cache link is actually on the Home tab of the Members Option page under Other Options. Kind of an odd place for it, but I am sure there is some technical reason for it.

Ron

I cannot find this option. Do you mean Members Area / Home and then some option "Other options"? Does anybody know where this link is?

[Grant]

There is not option I am currently aware of that clears your caches. To clear your caches, just delete any data that resides in the cache folder.

[Racked Hosting]

Grant's right. I never saw a empty cache link. You have do it manually and for a good reason.

[Mahesh Slaria]

Hi,

"Clear cache" link is for Hosted accounts on their kayako members area. Rest all have to delete all files manually from their "cache" folder of kayako installation. You can also clear cache from http://your-domain-name/staff/index....a=rebuildcache

Regards,