email address automatically banned

alexis · **email address automatically banned -** 28-03-2007, 12:22 PM

Hi all,

We receive many emails from our customers from Ebay. They all come from the same email (member@ebay.fr)
For some reason, this email address gets automatically banned. We removed it severall times from our banned emails, but it comes back there.

It is a real pb , because our customers don't get any answers from us.

Is there some setting in Kayako that makes it ban an email from which it gets too many emails?

supportskins · 28-03-2007, 02:18 PM

I see no reason why the software should ban the email address. Check if you have added any Parser Rule which would initiate such action.

ivanoats · 30-01-2008, 01:08 AM

did you resolve this issue? we are having a similar issue? what was the resolution?

supportskins · 30-01-2008, 06:00 AM

You might want to have it checked from Kayako. Open a Support Ticket from your Kayako Members Area at https://members.kayako.net

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supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	28-03-2007, 02:18 PM I see no reason why the software should ban the email address. Check if you have added any Parser Rule which would initiate such action. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

ivanoats Offline New Member Posts: 12 Join Date: Sep 2007	30-01-2008, 01:08 AM did you resolve this issue? we are having a similar issue? what was the resolution?

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	30-01-2008, 06:00 AM You might want to have it checked from Kayako. Open a Support Ticket from your Kayako Members Area at https://members.kayako.net Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/