Email Alerts- Additive

dillera · **Email Alerts- Additive -** 09-02-2006, 10:04 PM

So, if you have both a Dept Email Alert, and a private one, they are additive- you get both emails....

I was hoping that the presence of a Private Email Alert for a given Department would override a 'Public' Alert for that Department....

Should I submit this as a feature request?

internut33 · 09-02-2006, 10:23 PM

I must be blind today - i'm starting again w/ v3 and cant find where i setup alerts for my staff account?

dillera · 09-02-2006, 10:31 PM

in the Staff CP - Select Tickets, then Alerts - Insert Alert.

internut33 · 09-02-2006, 10:50 PM

Jesus thank you, talk about being blind today. ugh thx again Dillera

jaga · 10-02-2006, 01:07 PM

Yes, please write that up as a feature request. The system should compile and distill mail before it sends, as to not send duplicates.

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dillera Offline New Member Posts: 18 Join Date: Nov 2004	Email Alerts- Additive - 09-02-2006, 10:04 PM So, if you have both a Dept Email Alert, and a private one, they are additive- you get both emails.... I was hoping that the presence of a Private Email Alert for a given Department would override a 'Public' Alert for that Department.... Should I submit this as a feature request?

internut33 Offline Member Posts: 231 Join Date: Apr 2004	09-02-2006, 10:23 PM I must be blind today - i'm starting again w/ v3 and cant find where i setup alerts for my staff account? -------------------------------------------- Love me an eSupport --------------------------------------------

dillera Offline New Member Posts: 18 Join Date: Nov 2004	09-02-2006, 10:31 PM in the Staff CP - Select Tickets, then Alerts - Insert Alert.

internut33 Offline Member Posts: 231 Join Date: Apr 2004	09-02-2006, 10:50 PM Jesus thank you, talk about being blind today. ugh thx again Dillera -------------------------------------------- Love me an eSupport --------------------------------------------

jaga Offline Member Posts: 54 Join Date: Nov 2005	10-02-2006, 01:07 PM Yes, please write that up as a feature request. The system should compile and distill mail before it sends, as to not send duplicates.