Email alerts to staff have "!" in front of ticket number instead of "#"

[richm]

Noticed a small thing recently, where emails to staff regarding tickets (alerts), used to come in formated like this:

[Support #10277]: ticket subject

"Prefix" "#" "Ticket Number" "Ticket Subject"


In the last month or so, they have been coming in like this:

Ticket Assigned - [Support !10537]: ticket subject

"Prefix" "!" "Ticket Number" "Ticket Subject"



I'd much rather have the "#" (number/pound sign) as it makes sense, whereas having an exclamation point doesn't seem to (unless there is a purpose I am missing to having the "!" there?) It doesn't seem to be related to the priority or anything else I can determine.

If staff reply to this email, it is still going in to the ticket (which is good!)
On the client side, this does not happen (i.e. it still has the "#" in front of the ticket number as it always has)

Anyone else seeing this?

Thanks!

Rich

[richm]

Support assisted me with this, so I thought I'd post here for everyone's benefit.

The "!" in the subject is from Alerts ...can you tell I just started using alerts.

Rich