Email all sent to junk - Kayako

BWS · **Email all sent to junk -** 28-10-2006, 11:34 AM

Hi,

I've finally got around to testing my Kayako installation (I don't think I've seen so many options!!).

But all emails from my Kayako system go to Junk on both Hotmail and Gmail?

I've set an SPF record but can's see any other out and out reason for it.

(I posted a reply to a thread in v2 section here but I'm actually running 3.00.32 STABLE)

Urgent advice so I can launch this appreciated!!

User Name · 28-10-2006, 12:10 PM

Are you using text or html e-mails? Text e-mails are less likely to go to the junk folder.

internut33 · 28-10-2006, 07:12 PM

Is the from address an actual pop account or an alias? this has a big effect on it being treated as junk sometimes.

BWS · 28-10-2006, 10:25 PM

Hi,

They are HTML, but in this day and age I see no reason not to use HTML?

Yes, the POP3 does exist.

I'm confused as I can see nothing that would cause this!

BWS · 30-10-2006, 05:53 PM

Is it worth raising a ticket for something like this? I'd desperately like to get to the bottom of the problem!

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BWS Offline New Member Posts: 5 Join Date: Oct 2005	28-10-2006, 10:25 PM Hi, They are HTML, but in this day and age I see no reason not to use HTML? Yes, the POP3 does exist. I'm confused as I can see nothing that would cause this!

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