email assign

alansp · **email assign -** 31-12-2005, 10:03 AM

When an admin assign a ticket to a staff, can we have it notify the staff through email that the a ticket has been asign to them?

Neil-UKWSD · 31-12-2005, 11:01 AM

Yes you can, each staff member needs to create their own alert rules from the tickets tab in the staffCP, one of the things they can receive alerts for is tickets being assigned to them.

alansp · 31-12-2005, 11:57 AM

That's awesome, can we change the email template some how? I took a look in the template section, and couldn't find the actual message.

taylr · 17-01-2006, 01:33 PM

Is this working for you? I can not seem to get the assigned alert to work. All other alerts work fine.

kaviar · 18-01-2006, 01:43 AM

I also can't get the assigned alert to work. Is it also possible to to get an alert, so when the ticket gets closed, the user gets notified?

RandyK · 02:02 PM

I too am unable to get this feature to work.

Has anyone gotten this feature to function properly?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
totally hacked off with kayako's email system	netgroup	SupportSuite, eSupport and LiveResponse	7	02-01-2007 06:59 AM
Extracting email address from email (for ticket)	MoleEnd	SupportSuite, eSupport and LiveResponse	1	03-08-2006 06:26 PM

alansp Offline Member Posts: 46 Join Date: Jan 2005	email assign - 31-12-2005, 10:03 AM When an admin assign a ticket to a staff, can we have it notify the staff through email that the a ticket has been asign to them?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	31-12-2005, 11:01 AM Yes you can, each staff member needs to create their own alert rules from the tickets tab in the staffCP, one of the things they can receive alerts for is tickets being assigned to them. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

alansp Offline Member Posts: 46 Join Date: Jan 2005	31-12-2005, 11:57 AM That's awesome, can we change the email template some how? I took a look in the template section, and couldn't find the actual message.

taylr Offline New Member Posts: 9 Join Date: Apr 2004	17-01-2006, 01:33 PM Is this working for you? I can not seem to get the assigned alert to work. All other alerts work fine.

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	18-01-2006, 01:43 AM I also can't get the assigned alert to work. Is it also possible to to get an alert, so when the ticket gets closed, the user gets notified?

RandyK Offline New Member Posts: 17 Join Date: Oct 2005	13-02-2006, 01:54 PM I too am unable to get this feature to work. Has anyone gotten this feature to function properly? Last edited by RandyK; 13-02-2006 at 02:02 PM.