Email Fetching

ehoffman · **Email Fetching -** 10-07-2006, 07:12 PM

3.00.90

Frequently, the parser grabs the emails from a mail account, and then fails to delete them. So each time the parser runs, it re-issues that ticket for the same darned thing.

IMAP parsing.

Anyone else see, fixes?

shamanesco · 03-09-2008, 03:19 PM

that's very odd but I'm having the same issue here. Please advise what options should I check.

***John Haugeland*** · 03-09-2008, 07:55 PM

Shamanesco: that usually means you're running an old version of the desk (before 3.20.01 when this was fixed), or you're using GMail as a hosting provider.

In the former case, upgrade your desk.

In the latter case, the problem is that GMail's default setup is broken with respect to the RFC; it keeps mail after it's been told to delete mail. Go into your GMail user settings and disable "keep after delete" and the problem should resolve.

If neither of those situations applies to you, or if you follow those instructions and the problem isn't solved, please open a support ticket.

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ehoffman Offline Member Posts: 199 Join Date: Dec 2005	Email Fetching - 10-07-2006, 07:12 PM 3.00.90 Frequently, the parser grabs the emails from a mail account, and then fails to delete them. So each time the parser runs, it re-issues that ticket for the same darned thing. IMAP parsing. Anyone else see, fixes? ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

shamanesco Offline New Member Posts: 6 Join Date: Aug 2008	03-09-2008, 03:19 PM that's very odd but I'm having the same issue here. Please advise what options should I check.