Email From, forgot how to do

[ehoffman]

I had set this up in early version of 3.xxx in Kayako before I killed it and reinstalled.

Now when I reply to a ticket, it always has my email address. I would also like to have the dropdown option for helpdesk@....com....how did I do that?

Do I add another queue or something?

[Sjelle]

Dear Ehoffman,

Let me try to help you.

One of the adresses in the dropdown list is your personal email address which you specified in your profile.

For adding another address you will have to add a mail parser.

For this mail parser, with for example the email-address helpdesk@...com, you will have to be specify in which department a new ticket will be created (when using the parser that is).

So at the end, when you log in into staff CP, assigned as a staff member for deparment A (staff group policy in manage staff / adminCP), you can send mails with :
- the mail parser for department A ;
- your own personal email address...

Hoping this helped you out !!!

[ehoffman]

thats right, thats how I did it last time.