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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 1 Join Date: Mar 2008 |  Email to multiple departments -
15-04-2008, 06:51 AM
Hi there. Say we have two departments set up, Department One and Department Two. Each has its own mail queue, one@foo.com and two@foo.com respectively. If an email is sent, addressed to both one@foo.com and two@foo.com, it seems Department One gets two copies of the ticket, and Department Two misses out. It seems the mail parser looks at the first address in the To: field of each email instead of looking at the actual inbox it was pulled from. Is there any way to change this behaviour, or is there a workaround or something that would enable both departments to receive these tickets? |
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