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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 118 Join Date: May 2004 | Email Notifications -
28-05-2008, 01:19 PM
HI, Email notifications of staff replies are not sent to the staff that actually replied to the ticket. However other staff members DO receive them. Is this a bug? Thanks █ cPanel & WHM - PHP4 & PHP5 - SiteBuilder - Free Domain For Life █ Serving Thousands of Customers Since 2001 █ www.QualityHostOnline.com |
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(#2)
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| Senior Member  Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
28-05-2008, 03:31 PM
No, that is how the software works. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 118 Join Date: May 2004 |
28-05-2008, 03:41 PM
Thats BAD! Isnt there any way to change that behaviour? The staff members cant even get a copy of his own replies! PLEASE provide a way to change this behaviour. █ cPanel & WHM - PHP4 & PHP5 - SiteBuilder - Free Domain For Life █ Serving Thousands of Customers Since 2001 █ www.QualityHostOnline.com |
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(#4)
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| Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
28-05-2008, 04:19 PM
Staff Users used to get an email notification of their own replies in v2 however this was changed in v3 as a lot of clients reported this issue as it frustrated their staff users. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| Member Posts: 118 Join Date: May 2004 |
28-05-2008, 07:48 PM
Why cant it be optional? █ cPanel & WHM - PHP4 & PHP5 - SiteBuilder - Free Domain For Life █ Serving Thousands of Customers Since 2001 █ www.QualityHostOnline.com |
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(#6)
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| Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
28-05-2008, 08:09 PM
Good point. I suppose Kayako should consider it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#7)
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| Chief Operating Officer  Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
29-05-2008, 12:42 AM
The copy of their reply is in their sent box. I can't imagine a circumstance in which someone would want to receive their own e-mail. -------------------------------------------------------------------
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(#8)
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| Member Posts: 118 Join Date: May 2004 |
31-05-2008, 09:45 PM
Quote:
If you use the helpdesk, you dont. █ cPanel & WHM - PHP4 & PHP5 - SiteBuilder - Free Domain For Life █ Serving Thousands of Customers Since 2001 █ www.QualityHostOnline.com | |
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(#9)
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| Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
02-06-2008, 05:32 PM
Quote:
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