Email Options missing when Forwading Ticket (unable to CC on forward)

brygrant

Hi everyone.

One of our engineers using the system wants to forward a ticket to a third party for authorisation, and copy a deputy in on the message. Unfortunately when we're in the FORWARD ticket screen I don't have EMAIL OPTIONS button shown - where I do when I POST REPLY.

Had anyone came accross this - is this 'by design' or have I missed something? Any help you could offer would be appreciated.

Bryan

Mahesh Slaria · 05:29 AM

Hi,

Yes, this is 'by design' that forward tab not have "Email Options" button, this option is only for "Post Reply".

Thanks.

Regards,

Guido · 18-01-2007, 10:16 AM

Please add cc, bcc with forwards.
We need it too.

**Raghav Arora** · 18-01-2007, 02:57 PM

Quote:

Originally Posted by Guido

Please add cc, bcc with forwards.
We need it too.

Post a feature request for this at http://bugs.kayako.net/ and it will be added in the upcoming builds.

Regards,

Raghav Arora

brygrant · 23-01-2007, 05:54 AM

I've added this as a bug. Fingers crossed!

Mahesh Slaria · 23-01-2007, 06:05 AM

Hi,

Thanks for feature request, we will try to implement this ASAP.

Regards,

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Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	17-01-2007, 05:25 AM Hi, Yes, this is 'by design' that forward tab not have "Email Options" button, this option is only for "Post Reply". Thanks. Regards, Last edited by Mahesh Slaria; 17-01-2007 at 05:29 AM.

Guido Offline New Member Posts: 11 Join Date: Mar 2006 Location: Netherlands	18-01-2007, 10:16 AM Please add cc, bcc with forwards. We need it too.

brygrant Offline New Member Posts: 26 Join Date: May 2006 Location: Sydney, Australia	23-01-2007, 05:54 AM I've added this as a bug. Fingers crossed!

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	23-01-2007, 06:05 AM Hi, Thanks for feature request, we will try to implement this ASAP. Regards,