Email Parser

[wordley]

I have setup an email que support@domain.helpserve.com with email piping this works great,

When i go to add another email que the emails are being bounced back.

Can any one help, i am using the hosted version.

[TruBD]

I have been trying to figure out the same thing.

Anyone know?

[TruBD]

Since its difficult to get replies from support all the time I will post here how to do this for anyone else who will search for it.

This is the response I got from support and it tells you step by step on how to do it.

You can add your own domain email address in the helpdesk in the following
manner:

Assuming you want to add an email address sales@domain.com to your hosted
helpdesk yourdomain.helpserve.com, you can do so by following the
underwritten steps:

1) First you need to create a new department called Sales under:
Admin CP > Departments > Insert New

2) Once you have created the department you now need to assign the new
department to the Staff User, you can do that in the following manner:
Admin CP > Staff > Manage Staff > Choose Staff User > Edit > Assigned
Departments

Assign the newly created Sales department to this user and click on Update
Staff to save the changes.

3) Now you need to set an email forward from your email address
sales@domain.com to support@yourdomain.helpserve.com so that all emails sent
to sales@domain.com are now forwarded to support@yourdomain.helpserve.com.

4) Assuming you have set the forward correctly, now add the email address
sales@domain.com to the Email Queue of the software. You can do that in the
following manner:
Admin CP > Mail Parser > Insert Email Queue

- Enter the Email Queue Address as sales@domain.com
- Fetch Type as Pipe
- Department as Sales

You can leave the other settings as default or change them according to your
needs.

Once set, click on Insert Queue to add the email address to the system.

You now have successfully added the email address sales@domain.com to the
helpdesk. Any email now sent to sales@domain.com will create a new ticket in
the Sales department.

Regards,

Hiren Mehta