Email Parser problem

[davidmwoodlock]

Hi everyone.
I have installed Kayako Supportsuite recently and it is working fine.
key.php is in the root web folder for supportsuite.
I can access the admin page fine.
Problem occurs when i run the email parser.
I'm using the pop method on a windows server.
When i run the email parser url i get a reponse:

License Error: Key file does not exist

I know the key file does exist and have downloaded it again from the kayako site. same error. I have copied the key.php to the cron folder - same error.

Any help would be greatly appreciated

[supportskins]

Wierd, try chmoding key.php file to 755 and what is the URL you are using for fetching the POP3 emails?

[davidmwoodlock]

Originally Posted by supportskins

Wierd, try chmoding key.php file to 755 and what is the URL you are using for fetching the POP3 emails?

http://www.domain.com/support/cron/index.php?_t=parser is the url
this is an internal lan server atm.

Edit: A colleague found the problem. The url mentioned in the supportsuite manual would seem to be wrong. Couldn't see the wood for the trees.
Instead of
http://www.domain.com/support/cron/index.php?_t=parser
it should be
http://www.domain.com/supportsuite/c....php?_t=parser

Thanks for your help supportskins

[supportskins]

If you read the manual carefully, it assumes you have installed the software under the "support" directory. You need to change it with the actual software directory.