Email Parsing: Add another scenario!

[gguarnere]

Hello!

Ok, we're running Support Suite 3.00.090 on Win2003.

PHP info is here: http://207.106.214.158/info.php

I have setup an email queue using a pop3 mail server. I have hit the
url http://207.106.214.158/helpdesk/cron....php?_t=parser and continue to see the same thing for both fetch types: IMAP and POP3.

Total Messages in Inbox: 0
0 Total Messages
Rejected Messages: 0
Accepted Messages: 0

I have setup wget correctly and believe that http://207.106.214.158/helpdesk/cron....php?_t=parser is being hit on 5 minute intervals per the manual.

The issue is, quite simply, no emails are going out, none are coming in. When we submit a test ticket, the user doesn't get an email, the staff doesn't get an email, nothing.

The parser log has nothing in it, and hasn't had anything in it ever.

I'm not quite sure what to try next. I've read just about every thread I could find on email parsing. Any next steps or things I could try would greatly be appreciated.


Thank you!

Gino

[gguarnere]

Ok, so maybe I'm not getting enough sleep and I just don't understand the workflow:

So, if I SEND an email to any of the addresses listed in my email queue and then hit the cron parser it grabs the emails and actually creates a ticket (but I didn't generate the email through Support Suite, I just sent an email to the address listed in the queue and it created a ticket).

So then I reply to the ticket and nothing happens. The user who generated the ticket never gets a reply.

As well, when a new user registers on the Support Suite, they never get a confirmation email.

So what's happening here? I can't tell if I'm right, wrong, if I'm expecting something other than what's happening...

What's the workflow here?

Thanks and I really do appreciate everyone's time.
Gino

[gguarnere]

strike some of the above. I sent the email from an email addy that was already registered with the system and it created the ticket on the fly. but I'm still confused on what should be happening!