email password to new user when opening a ticket for him?

[tssup]

Hello,

if a staff operator opens a ticket for a non existing user (example user foo@example.com), the new ticket is generated. A new email is dispatched to foo@example.com. But no credentials to log-in are into that email.

foo@example.com can only visit the site and request a "remind my password" to view his ticket. For new users (not registered), there should be a way to inform them about their credentials.
Is this possible?

Thank you.

Regards,
Giannis

[supportskins]

I suppose this has been requested by numerous other clients. I believe Kayako is working to add this feature.

[Siora]

This ties into validation as well. A user who has not registered should not be able to call in and have a staff member create a ticket. When creating a ticket by staff, the staff member should be able to validate if the user is registered, if not, they can choose to manually register them or inform them that they cannot submit a ticket until they register.

[tssup]

Really?? Not supported yet?
I was expecting to be able to do this.

Regardless of whether the specific email address is registered, to be able to open a ticket for that address and have kayako handle the contents of the dispatched email. I would expect, if this email is not registered, the new dispatched email to contain the credentials - if email address is already registered to have into the ticket just the new ticket info. A quite DWIM approach (Do What I Mean)...

Giannis

[tssup]

Isn't that kind of info included in auto generated email messages sent by support@kayako.com?
Like:

You can check the status or reply to this ticket online at: http://support.kayako.com/index.php...

Email: foo@example.com

Password: shhhhhhh!

[Siora]

yeah but if the user hasn't manually registered and set his own password then what password would be sent? In this case if a staff member submits a ticket for user that has not registered then there is no password stored therefore the user can't check the status of the ticket. If you ask me, this is somewhat of a bug or a necessary feature request.

[tssup]

Originally Posted by Siora

yeah but if the user hasn't manually registered and set his own password then what password would be sent?

??
A new one, randomly generated of course.

Originally Posted by Siora

In this case if a staff member submits a ticket for user that has not registered then there is no password stored therefore the user can't check the status of the ticket.

The before mentioned new and randomly generated password will be sent together with a link to access the ticket.

Originally Posted by Siora

If you ask me, this is somewhat of a bug or a necessary feature request.

An important feature that is missing until today for me.