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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 15 Join Date: Nov 2007 | Email pb -
27-08-2008, 03:47 PM
Hello again, I wrote yesterday because we do not receive email alerts on new tickets.... We set up the alert but unfortunatly it still does not work.... It seems we set up the SMTP option fine, and we actually do not use the SMTP authentication because we realized it does not work... So basically, when a user send a ticket he gets a confirmation without pb but we never get any mail on our side... any help would be appreciated. Many thanks |
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(#2)
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| Senior Member  Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
27-08-2008, 04:02 PM
When you reply to the ticket your client created, does he receive your reply? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 15 Join Date: Nov 2007 |
27-08-2008, 04:10 PM
yes it does work perfectly |
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(#4)
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| Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
27-08-2008, 04:37 PM
In that case you need to check if your staff profile email address is correct as well as have some one look into your Alert settings. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| New Member Posts: 15 Join Date: Nov 2007 |
27-08-2008, 04:44 PM
well everything seems to be set up correctly...I really do not get it.... |
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(#6)
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| Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India |
27-08-2008, 06:10 PM
Create a support ticket from https://members.kayako.net/. They shall look into your configuration. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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