Email piping w/ Cpanel and hostgator?

mrlament · **Email piping w/ Cpanel and hostgator? -** 14-05-2008, 10:48 PM

Hi all,

I'm having trouble getting e-mail piping working. I've searched the forums and tried every suggestion I could find, still nothing. Currently, whenever I send an e-mail to support@mydomain.com, I get a mail delivery failed with the message "local delivery failed". I've confirmed that the permissions are right on the /cli/index.php file, I've confirmed that the path to php in that file is correct and I've also tried adding the php -q to the alias (which returns the additional error "no input file specified". I've also made sure to set up the e-mail queue in the admin panel. Nothing has worked.

When I pull up the /cli/index.php file in my browser I get nothing - just a blank page, even on view source. Can anyone help me?

Thanks in advance,
Luke

supportskins · 15-05-2008, 05:45 AM

We use HostGator ourselves as well as for some of our clients. We have never had any issues with them. Can you please let me know the path you used for email piping in cPanel?

mrlament · 15-05-2008, 01:24 PM

I know, that was what made me decide to go with Hostgator - I figured it'd be a really easy setup. Currently I've got the alias set to pipe to /home/username/public_html/support/cli/index.php. The cli directory has 755 permissions and the index file has 644.

Thanks,
Luke

supportskins · 15-05-2008, 01:43 PM

The correct path is:

Code:

|/home/username/public_html/support/cli/index.php

mrlament · 15-05-2008, 02:18 PM

Right, sorry, that's the path that I'm using, but I am including the pipe (|) in the statement.... any other ideas?

supportskins · 15-05-2008, 03:00 PM

Have you tried contacting Hostgator? They will help you fix the issue if it has anything to do with their servers

mrlament · 16-05-2008, 01:21 AM

I'll try that now and let you know what they say...

Thanks!

supportskins · 16-05-2008, 07:39 AM

No problem

mrlament · 16-05-2008, 02:02 PM

I got it sorted out! I'd setup the hostgator e-mail to have the correct forwarding information to send support@mydomain.com to the program, but I hadn't added the user "support" in the mail system - that was all I had to do to get it working.

By the way - the forward only worked for me when I included the php -q inside the piped command. Is that normal?

Thanks again for all your help!
Luke

supportskins · 16-05-2008, 08:30 PM

Using php -q is okay and should cause no issues. Glad to know the issue is finally soughted.

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mrlament Offline New Member Posts: 6 Join Date: May 2008 eSupport Owned License phpinfo()	15-05-2008, 01:24 PM I know, that was what made me decide to go with Hostgator - I figured it'd be a really easy setup. Currently I've got the alias set to pipe to /home/username/public_html/support/cli/index.php. The cli directory has 755 permissions and the index file has 644. Thanks, Luke

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	15-05-2008, 01:43 PM The correct path is: Code: \|/home/username/public_html/support/cli/index.php Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

mrlament Offline New Member Posts: 6 Join Date: May 2008 eSupport Owned License phpinfo()	15-05-2008, 02:18 PM Right, sorry, that's the path that I'm using, but I am including the pipe (\|) in the statement.... any other ideas?

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	15-05-2008, 03:00 PM Have you tried contacting Hostgator? They will help you fix the issue if it has anything to do with their servers Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

mrlament Offline New Member Posts: 6 Join Date: May 2008 eSupport Owned License phpinfo()	16-05-2008, 01:21 AM I'll try that now and let you know what they say... Thanks!

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	16-05-2008, 07:39 AM No problem Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	16-05-2008, 08:30 PM Using php -q is okay and should cause no issues. Glad to know the issue is finally soughted. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/