Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
yacine Offline
New Member
 
Posts: 10
Join Date: Feb 2006
Email Queue Address Problem - 07-03-2006, 11:17 AM

If we assume that we have 2 Email Queue Address :
- support@domain.com with registration required
- commercial@domain.com with registration not required
if a user send an email to commercial@domain.com, he receive a reply that his email will be processed and his user group is REGISTRED
if he send a second email to support@domain.com, he don't receive an email that tell him that he have to be registred.
How to affect each new user in user group GUEST ?
   
Reply With Quote
  (#2) Old
Varun Shoor Offline
Chief Executive Officer
 
Varun Shoor's Avatar
 
Posts: 2,829
Join Date: May 2003
13-03-2006, 03:06 PM

Hi,
Guest user group is not meant for "record" users i.e. users which have a record in database.

You can however use Mail Parser rules to send back a notice to the user saying he needs to register.

Regards,

Varun Shoor


Varun Shoor (varun.shoor ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#3) Old
yacine Offline
New Member
 
Posts: 10
Join Date: Feb 2006
13-03-2006, 10:24 PM

Please can you explain me what's the difference between the registred and the guest group
   
Reply With Quote
Reply

Tags
address, queue

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Email queue problem dennisboys E-mail Piping Issues 7 18-05-2007 09:33 AM
3.10.02 Autoresponder not honoring Queue Override Name netFusion SupportSuite, eSupport and LiveResponse 20 30-04-2007 01:28 PM
Extracting email address from email (for ticket) MoleEnd SupportSuite, eSupport and LiveResponse 1 03-08-2006 06:26 PM
Solving problem: eSupport sends emails to staff addres instead of Email Queue address tonila Developers & Code 0 16-05-2006 01:03 PM
Email queue problems Darren SupportSuite, eSupport and LiveResponse 2 27-03-2006 06:13 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47