Email Queue - I'm almost there

[Siora]

LOL...so many questions..almost there.

Is this a bug?

My queues are setup and working - thank god. However I setup a rule such that if anyone send an email to the queue that is NOT a reply to ticket, the email is ignored and a message is sent to the user. Here is my rule setting:

Is Reply = False
Reply to Email - Custom Message
Ignore the Email - Yes
Don't Send Autoresponder Message - No
Don't Process Alert Rules - Yes
Don't Tag as Ticket Reply - No

Now for some reason the custom message is only sent to users who are not registered to either queue. The email is ignored and a ticket is not created but if a registered user sent an email they should know that the ticket was not created and directed to where they can create a ticket (custom message). Any reason why this is occuring? Is it my setting? I also notice that the autoresponse is sent only to a non-registered user who sent an email to a specific queue. I have two queues right now (for testing) so if the same user sends an email to both queues, he only gets a response back from one of them.

Make sense? Its a weird issue.

[Jamie Edwards]

Hi Siora,

I have asked a developer to take a look at this issue for you.

[Siora]

Thanks Jamie.

[Siora]

Should this be submitted as a bug or reported to support?

[Jamie Edwards]

I suggest you submit it as a bug so a developer will receive it directly.