Email replies in ticket history

SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.

Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.

(#1)

kumann Offline

New Member

Posts: 8

Join Date: Jun 2006

Email replies in ticket history - 07-09-2006, 11:28 AM

Hi,

Whenever a user replies to a mailing list (for a reply posted by the staff member), an email sent to the mailing list.

Is there a way by which these email replies be stored as a part of ticket history?

Currently only those replies appear in the ticket history which have been posted using kayako (after logging in).

Does anyone have pointers?

Tags

history, ticket

« Login Share Issues | Insert Break Lines »

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Trackbacks are On Pingbacks are On Refbacks are On Forum Rules

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
eSupport v2.2 RC1 Available in Members Area	Varun Shoor	Technical Chat	1	17-05-2004 01:28 PM