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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 8 Join Date: Jun 2006 | Email replies in ticket history -
07-09-2006, 12:28 PM
Hi, Whenever a user replies to a mailing list (for a reply posted by the staff member), an email sent to the mailing list. Is there a way by which these email replies be stored as a part of ticket history? Currently only those replies appear in the ticket history which have been posted using kayako (after logging in). Does anyone have pointers? |
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