Email Reply Problem in version 3.00.04

ppatterson · **Email Reply Problem in version 3.00.04 -** 04-08-2005, 01:07 PM

Hello,
I am having a problem that I cannot find resolution to.

When ever I reply to a support ticket through the staff panel, it sends the email to the client, and then about 100 addressed to @mail.logicusa.com

THe mail.logicusa.com is our external mail server.

Thus I get tons of mail server errors, and response back to support system of too many hops.

Has anyone experienced this or have a clue why it would be happening?

I am using the Esupport 3.00.04 on a Linux box, connecting to a Windows email server via POP3 parser.

Patrick Patterson

***Varun Shoor*** · 04-08-2005, 09:52 PM

Seems like a mail loop, Do you have an email assigned to a Staff User that is the same as an existing Email Queue?

Regards,

Varun Shoor

Oana · 06:40 AM

Same here, the problem with too many loops. For staff we have separate emails, but when we reply to someone we use the email que address so the client replys to the support center not to the personal email of the staff...
Anyone please help me, this is rather urgent.
I have version 3.00.32

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Oana Offline Member Posts: 44 Join Date: Jul 2006	07-08-2006, 06:13 AM Same here, the problem with too many loops. For staff we have separate emails, but when we reply to someone we use the email que address so the client replys to the support center not to the personal email of the staff... Anyone please help me, this is rather urgent. I have version 3.00.32 Last edited by Oana; 07-08-2006 at 06:40 AM.