email response flow not working - Page 2

grumble · 06-12-2006, 07:41 PM

Ok I think I got it working. Turns out I had to turn the Message-ID Checking off. I know there are some problems with the In-Reply-To header when using an exchange server, but I thought we had those ironed out. Anyway, after fixing the case sensitivity problem and then turning Message ID checking off, it seems to be working correctly. Thanks again for all your help.

Racked Hosting · 06-12-2006, 07:51 PM

Good job

richm · 11:30 PM

Quote:

Originally Posted by Racked Hosting

yep, it was case sensitive earlier. So, email@domain.com was not treated as Email@domain.com. It was fixed by Varun few days ago in the CVS build.

I just ran into this problem in current stable (3.10.2) release. I've been pulling my hair out for days trying to figure out why all of a sudden, esupport was tagging my email replies to alerts as "recipient" replies instead of "staff" replies....

Why would it use case sensitivity at all???? arghhh....

Opened a bug for this:
http://bugs.kayako.com/index.php?cmd=view&id=189

Rich

Elixir · 12-08-2007, 04:10 AM

Could it be because the email address is question is registered as both a User/Recipient and a Staff?

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grumble Offline New Member Posts: 8 Join Date: Dec 2006	06-12-2006, 07:41 PM Ok I think I got it working. Turns out I had to turn the Message-ID Checking off. I know there are some problems with the In-Reply-To header when using an exchange server, but I thought we had those ironed out. Anyway, after fixing the case sensitivity problem and then turning Message ID checking off, it seems to be working correctly. Thanks again for all your help.

Racked Hosting Offline Member Posts: 353 Join Date: Mar 2006 Location: Manipal	06-12-2006, 07:51 PM Good job Swaroop Hegde Director, Racked Hosting LLC

Elixir Offline New Member Posts: 4 Join Date: Jul 2007	12-08-2007, 04:10 AM Could it be because the email address is question is registered as both a User/Recipient and a Staff?