 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 42 Join Date: Oct 2006 | Email sent to staff when new ticket created -
22-02-2007, 08:33 PM
Hi chaps. How can i enable Kayako to send an email to the staff users when someone emails a new ticket to the support system ? I can see that there is a template for staff email notification, but i dont seem to find where to turn it on. Olly -- G2 Support Secure managed online backup www.g2support.com/backups |
| |  |
|
(#2)
|
| Senior Member  Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
22-02-2007, 09:02 PM
You need to assign the Staff user whom you wished to be notified Email Alerts under: Staff CP > Tickets > Alerts The alert email shall be sent to the Staff user's profile email address. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
| | |
|
| Tags |
| created, staff, ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Email staff when ticket is created by customer | envisionnet | SupportSuite, eSupport and LiveResponse | 4 | 13-09-2006 02:46 PM |
| Email staff when ticket is created by customer | envisionnet | SupportSuite, eSupport and LiveResponse | 1 | 09-09-2006 01:20 AM |
| eSupport v2.2 RC1 Available in Members Area | Varun Shoor | Technical Chat | 1 | 17-05-2004 01:28 PM |
Linear Mode
