Email staff when ticket is created by customer

envisionnet · 09:13 PM

Kayako
(I have been paying Kayako user for several months). I submited a support ticket and did not get a response. I am not even sure it was recieved by Kayako Support.

I need to know how to set up the Help Desk to email a staff member every time a ticket has been created by a customer. Will you please explain how to do this?

Thanks
Envision

supportskins · 09-09-2006, 09:13 AM

You need to assign yourself Email Alerts under -- Staff CP > Tickets > Alerts > New Alert

dbenders · **How to do the same as an admin? -** 13-09-2006, 03:32 PM

Hi, I want to set the system that every time that a customer post a ticket to a department, It will send an e-mail to every staff member in that department.

It was a standard feature in version2, but in version3, the only way I found is to set up each staff member. That´s anoing because the staff change and I need to tell every one to do it, and there is no control of that as an admin.

Please, any advice?

greengiant · 13-09-2006, 03:36 PM

Create a public alert to send alerts on New Ticket Creation

dbenders · **Is not what I need -** 13-09-2006, 03:46 PM

If I do that, all the staff will receive the mails. I just need one department to receive this mails.

Also, I that is public, any one can delete this configuration.

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supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	09-09-2006, 09:13 AM You need to assign yourself Email Alerts under -- Staff CP > Tickets > Alerts > New Alert Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

greengiant Offline Member Posts: 103 Join Date: Feb 2004	13-09-2006, 03:36 PM Create a public alert to send alerts on New Ticket Creation

dbenders Offline New Member Posts: 23 Join Date: Dec 2003 Location: Santiago, CHILE	Is not what I need - 13-09-2006, 03:46 PM If I do that, all the staff will receive the mails. I just need one department to receive this mails. Also, I that is public, any one can delete this configuration.