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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 3 Join Date: Sep 2006 | Email staff when ticket is created by customer -
08-09-2006, 09:14 PM
Kayako (I have been paying Kayako user for several months). I submited a support ticket and did not get a response. I am not even sure it was recieved by Kayako Support. I need to know how to set up the Help Desk to email a staff member every time a ticket has been created by a customer. Will you please explain how to do this? Thanks Envision |
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(#2)
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| Member  Posts: 868 Join Date: Jun 2003 Location: United Kingdom |
09-09-2006, 02:20 AM
Hi, The staff member need to login to their account and got to Tickets > Alerts > New Alert Rules. From this screen they can setup a set of rules to alert them to tickets and changes to tickets, etc. UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk |
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| created, customer, staff, ticket |
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