Email ticket improvement

[veck]

Hi all,

I was wondering if there is a way to have the full name and the email field information of a customer in the ticket when a staff member creates a new ticket (phone or email)?
At the moment a Staff member has to select the Full name of a customer and the Email in 2 seperate steps. It would be usefull to have this performed in one step.

Thanks,

Vincent

[veck]

Originally Posted by veck

Hi all,

I was wondering if there is a way to have the full name and the email field information of a customer in the ticket when a staff member creates a new ticket (phone or email)?
At the moment a Staff member has to select the Full name of a customer and the Email in 2 seperate steps. It would be usefull to have this performed in one step.

Thanks,

Vincent

I figured out that when creating a Ticket from the Manage User screen, the information is filled in one step.