Email ticket status

paul.mcgeady · **Email ticket status -** 24-02-2006, 10:38 AM

When the status of a ticket is changed (to Closed for example) I want to email the user to tell them.

How can I do this? At the moment, only staff replies are sent. It is possible to set a status and not enter a reply.

There must be a way of automitically emailing the user when a ticket is closed

**Raghav Arora** · 28-02-2006, 09:46 PM

Hi,
This feature is not available. Post a feature request for this at http://bugs.kayako.net

Regards,

Raghav Arora

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paul.mcgeady Offline New Member Posts: 4 Join Date: Feb 2006	Email ticket status - 24-02-2006, 10:38 AM When the status of a ticket is changed (to Closed for example) I want to email the user to tell them. How can I do this? At the moment, only staff replies are sent. It is possible to set a status and not enter a reply. There must be a way of automitically emailing the user when a ticket is closed