Email to user on status change?

Sarah_User · **Email to user on status change? -** 27-07-2007, 07:43 PM

Hey all!

I was wondering if there was a way to email a user when the staff changes the status of a ticket???

Thanks!
Sarah

craigbrass · 27-07-2007, 08:47 PM

Not currently no. It only shows the status if you change it when replying to a ticket. One of the moderators will hopefully move this to Feature Requests to ensure it gets considered for the next version.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Change user email doesnt change associated tickets?	atDev	Wont Implement / Already Implemented	11	02-06-2007 08:46 PM
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 09:53 PM
User email change loses ticket history?	Ronny	SupportSuite, eSupport and LiveResponse	7	29-10-2006 11:43 AM

Sarah_User Offline Member Posts: 52 Join Date: Jul 2007	Email to user on status change? - 27-07-2007, 07:43 PM Hey all! I was wondering if there was a way to email a user when the staff changes the status of a ticket??? Thanks! Sarah

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	27-07-2007, 08:47 PM Not currently no. It only shows the status if you change it when replying to a ticket. One of the moderators will hopefully move this to Feature Requests to ensure it gets considered for the next version. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger