Emails

ptityop · **Emails -** 26-08-2008, 07:07 PM

Hi,

Could anyone tell me where do we setup Supportsuite so that we get an email alert when a ticket is posted...I have been through all options and configurations but it still does not work..if someone could help I'll be gratefull

**Jamie Edwards** · 26-08-2008, 07:13 PM

Hi there,

See Staff CP -> Tickets -> Alerts. Create a new alert rule to trigger for "New ticket reply".

ptityop · 26-08-2008, 07:15 PM

spot on!!! Many thanks... I am posting a last question in the forum...thanks for your quick response

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Access SLA based on list of users emails (big list)	aya2work	How do I?	0	26-08-2008 08:36 AM
Emails not showing up: Spam?	kami	SupportSuite, eSupport and LiveResponse	2	21-07-2008 08:49 PM
No Validation Email...But All Other Emails Work!	bluesquares	SupportSuite, eSupport and LiveResponse	2	02-06-2008 10:08 PM
Fetch emails sent outside Kayako	Xaman	How do I?	2	26-04-2008 10:11 PM

ptityop Offline New Member Posts: 15 Join Date: Nov 2007	Emails - 26-08-2008, 07:07 PM Hi, Could anyone tell me where do we setup Supportsuite so that we get an email alert when a ticket is posted...I have been through all options and configurations but it still does not work..if someone could help I'll be gratefull

ptityop Offline New Member Posts: 15 Join Date: Nov 2007	26-08-2008, 07:15 PM spot on!!! Many thanks... I am posting a last question in the forum...thanks for your quick response